Returns & Exchanges

At Alexandria Store, we want you to be completely satisfied with your beauty experience. If a product isn't the right fit, we offer a 30-day window for returns on all unopened and gently used items.

1

Initiate Your Request

Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack the items in their original packaging, ensuring all lids are securely tightened to prevent leakage during transit, and include your printed RMA form.

3

Ship It Back

Affix the prepaid shipping label provided by our support team to your package and drop it off at any authorized courier location within 7 days of your request.

4

Receive Your Refund

Once our quality control team inspects the returned products, we will process your refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing