Frequently Asked Questions

Everything you need to know about your beauty journey with Alexandria Store.

What is the typical shipping timeframe for orders?

We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location.

Are your beauty products cruelty-free?

Yes, Alexandria Store is committed to ethical beauty. We ensure that all products featured in our collection are 100% cruelty-free and never tested on animals.

What is your return policy for skincare items?

Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.

How can I track my package?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer consultations for finding the right products?

Absolutely! Our beauty experts are available via live chat or email to provide personalized recommendations based on your skin type and beauty goals.